Refund and Returns Policy
FINGER SUIT Refund and Returns Policy
RETURNS & EXCHANGES
Our policy for returns lasts 14 days. If 14 days have gone by since the arrival date, unfortunately, we cannot allow you a return. We do not have an exchange policy so we suggest that you return the unwanted items and place a new order.
Returns based on change of mind reasons (not expected color/product, hair getting stuck, size issue) will be available only if the customer pays for the round trip shipping fee.
In other words, you will be responsible for paying for returning your item and at the same time, the cost of the dispatch fee will also be deducted from your refund.
Please reach out to our customer service to let us know that you wish to return the items.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it (sealing tape must not be opened or removed). If you received any free items during the promotion period, they must also be returned.
You may choose whichever carrier you feel comfortable with, to return the products to our warehouse in Alabama, US. Once you have returned your items, please forward us the tracking number so that we can keep track of your package for a refund.
Once your return is received, we will go through the inspection process and decide on the approval or rejection of your return.
Additional non-returnable items:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error (even if it is returned, a refund will not be eligible for that product).
If you need further help, please send us an email at email@example.com
REFUNDS (FOR RETURNS AND ORDER CANCELLATION)
If your return or cancellation is approved, your refund will be processed to your original method of payment soon. Please remember that you will receive the refund within a certain amount of days, and it will take time to actually reflect on your transaction.
If you have more questions regarding the refund, please contact the payment company or the credit card company.
We can only offer compensation if that certain item was purchased within 3 months from the day reached out to our customer service.
**Also, please be noted that in some cases the items may not be accepted as defective, as it is a matter of the application process.
Therefore, we may ask you for video/photo proof to verify the defectiveness of the product. We appreciate your cooperation on this matter.
For more information, please refer to our FAQ page or contact us at firstname.lastname@example.org