FINGER SUIT currently ships to the United States, Canada, Hong Kong, Australia, and Singapore.
We are working on bringing FINGER SUIT everywhere around the world.
If you reside in Japan, please visit our FINGER SUIT JAPAN website.
1) We do not ship to APO/DPO/FPO areas.
If you provide such address, your order will not be processed until we receive a physical address.
2) Free shipping is available for orders over $80+ (Fedex).
Any order below the minimum purchase value is charged $15 no matter the country.
We are working closely with our external partner, FedEx, to ensure your order can reach you as quickly as possible.
Once your order is placed, it typically takes 1-2 business days to prepare for shipping, and another 2-3 business days to be delivered.
Also, please keep in mind that all FINGER SUIT orders are shipped out from South Korea.
Once the order is fulfilled, you may track the status of your order by the tracking number you received via email.
We are sorry to hear that!
In a few cases, the carriers take longer to update the tracking status.
If your tracking number has not bee updated for more than 2-3 days, please reach out to FedEx general customer service team or to FINGER SUIT staff as soon as you can via firstname.lastname@example.org.
If your order has not been fulfilled yet, please let us know as soon as possible so that we can change the shipping address on our system.
However, please understand that although it was unfulfilled, we may not be able to change it if the order was already processed the day before.
If your order was fulfilled and you already received the tracking number, please contact FedEx right away regarding this issue as we cannot change it for you in this case.
Note: If the package has already been delivered to the incorrect address, unfortunately, FedEx nor FINGER SUIT can compensate for this matter. Therefore, the customer has to retrieve the package from that place.
Any disadvantages occurred by incorrect shipping addresses are the responsibility of the customer.
Also, please be aware that in some cases, additional charges may be requested upon this change request.
Please contact our customer service at email@example.com regarding your missing package and we will help you out.
Also, you must contact FedEx US at the same time, to confirm that you have not received your order.
We can offer you compensation only after you have contacted them first, and received a case ID.
NOTE: We can only investigate and offer compensation for packages that have been delivered within 30 days from the date of fulfillment, as we are not authorized to keep the shipping records for more than a month.
Therefore, please contact our customer service as soon as possible so that we can help you with this issue in the given time frame.
We apologize for the inconvenience you have experienced.
In this case, we would kindly like to ask you for a photo of all the items that you received, showing that your package is incomplete. (Please show the side of each item box, where its product name is written).
Your prompt reply would be appreciated, as we won't be able to offer you compensation if a month has gone by since the fulfillment of the package.
Once we receive the picture that you provided, we will check the video footage whether it was incorrectly packed. Also, please do not open them if you received the items incorrectly.
FREE SHIPPING ON ORDERS $80+
Your order has to be a minimum of USD $80 to qualify for free delivery.
For orders below that, you will be charged $15 no matter the country.
*Please note that all prices on the website are listed in USD.
** Singapore courier: SingPost only. Please refer to the details on the announcement bar and at the checkout page, as different shipping conditions apply to the Singapore orders. If you have inquiries regarding deliveries to Singapore, please reach out to our customer service.
TAXES AND CUSTOMS
International orders are subject to duties and taxes which are levied and collected by your country's customs authorities.
We have no control over these fees so the customs duties and fees, taxes and any other charges are the responsibility of the customer.
Please refer to the following to check the countries where taxes are mostly imposed.
Any package arriving in Canada from other countries will be charged for taxes, but not for customs duties if the total price is between $40 and $100 (USD). Tax exemption is only applied to orders under CAD 20.
Taxes are exempt for packages under AUD 1000.
Taxes are exempt for packages under SGD 400.
*Please calculate the prices in the corresponding currency, as all the prices on the website are listed in USD.
*Tax exemption regulations may change regularly, depending on the country's regulations, and the prices listed above may not be accurate.
If your order was not processed yet, you may cancel your order through the cancel button on [MY ACCOUNT] or click the [edit/cancel] on the order confirmation email.
If your order is unfulfilled but the website does not let you cancel the order, please reach out to the customer service so that we can manually cancel the order for you.
However, you must reach out to us before 9 a.m. (KST) of the next weekday that you placed the order, in order to have your order canceled before it ships out.
*Any cancellation requests after the given time frame may not be eligible for cancellation even if it is unfulfilled, since the order was already processed.
- If you try editing something on the order, the system may automatically cancel your entire order. In this case, we cannot reprocess the order so please proceed with a new order.
- If you need help using the same discount code again, please contact firstname.lastname@example.org and we will help you out.
- If the order was already fulfilled and you received the tracking number, cancellation cannot be done.
All return requests must be done before 14 days of receiving the order.
To place a return, please reach out to email@example.com for more details.
Also, to be eligible for a return, your items must be unused & unopened (the seal must not be opened), and in the same condition that you received at first.
The buyer is responsible for round trip shipping costs on all returns except when the product is defective.
When returning your order, please keep in mind that all items you received as gift must also be returned.
If gifts are not returned, the equivalent amount will be deducted from the refund.
Once you return your items, our warehouse will go through inspection to find any items that were opened or used. We will process the refund as soon as we verify that the items are eligible for a refund. Please note that the refund may take up to 5 - 10 business days depending on the credit/debit card company. For more details regarding the refund, please contact the card company as they are in charge of the refund approval.
NOTE: If any opened/damaged item is returned, we will not be offering a refund on that product.
Therefore, please pack them up carefully. Also, double check the items before returning and let us know in advance if you received the products damaged.
Once you return your items, our warehouse will go through inspection to find any items that were opened or used.
We will process the refund as soon as we verify that the items are eligible for a refund.
Please note that the refund may take up to 5 - 10 business days depending on the credit/debit card company.
For more details regarding the refund, please contact the card company as they are in charge of the refund approval.
We accept PayPal and Paymentwall at this time.
Please note that you can pay with your debit/credit card via PayPal by checking out as a guest on its payment page, without having to create a PayPal account.
Yes. Please note that we are offering a free shipping offer if you sign up for our membership and buy 3 or more items. Offer will be applied with the code [FREESHIP]. :)
For returning customers who have not signed up for our membership yet, free shipping offer will also be applied upon our membership sign-up.
However, keep in mind that this is eligible only if you are signed up and checked the 'Optional' box in the registration form that says you subscribe our newsletters. Also, this promo code is one time use only per customer.
You can use only one promo code per order.
If you’ve encountered two valid FINGER SUIT promo codes during your travels through the internet,
please choose the one you want to use more.
We apologize for the inconvenience you have experienced.
If your package arrived damaged, please email us right away at firstname.lastname@example.org with the photos requested below, as we need to report this to the shipping company:
1. Photo of the exterior packaging (flyer bag that contained all the items)
2. Photo of all the items placed inside the exterior packaging
3. Photo of the actual item that was damaged/broken (showing that it cannot be used)
After we check the damage and investigate it with the shipping company, we will help you with compensation.
NOTE: Please remember that you must reach out to us within 14 days from the day the order was delivered.
Also, compensation may not be guaranteed if the requested pictures are not provided.
[Nail size - glue nails have the same measurement]
- Coffin: Width: 6.4mm ~ 13.9mm / Length: 15.7mm ~ 22.9mm
1) Thumb size no. 0 ~ 3: width 10.8mm~ 13.8mm / length 20.0mm ~ 22.9mm
2) Middle size no. 4 ~ 11: width 8.3mm~ 10.4mm / length 17.4mm ~ 19.8mm
3) Pinky size no. 12 ~ 15: width 6.4mm~ 8.0mm / length 15.7mm ~ 17.1mm
- Oval: Width: 6.4mm ~ 14mm / Length: 15mm ~ 21.7mm
1) Thumb size no. 0 ~ 3: width 11.4mm ~ 14mm / length 20mm ~ 21.7mm
2) Middle size no. 4 ~ 11: width 8.4mm ~ 10.6mm / length 17mm ~ 19.5mm
3) Pinky size no. 12 ~ 15: width 6.4mm ~ 8.1mm / length 15mm ~ 17mm
- Square: Width: 6.3mm ~13.9mm / Length: 11.9mm ~17.8mm
1) Thumb size no. 0 ~ 3: width 10.4mm ~ 13.9mm / length 16.5mm ~ 17.8mm
2) Middle size no. 4 ~ 11: width 8.2mm~ 9.9mm / length 14.2mm ~ 16.1mm
3) Pinky nail size no. 12 ~ 15: width 6.3mm~ 7.7mm / length 11.9mm ~ 13.2mm
[Pedicures] Width: 5.6mm ~ 19.9mm / Length: 5.5mm ~ 20.2mm
1) Big toenail size no. 0 ~ 4: width 16.8mm ~ 19.9mm / length 16.9mm ~ 20.2mm
2) Other toenail size no. 5 ~ 14: width 5.6mm~10.0mm / length 5.5mm~9.2mm
We are sorry to inform you that the nail tips may get damaged in the process of using a nail file or a clipper to shorten the length.
Therefore, we do not recommend adjusting the length of press-on nails.
However, you may file down the edge a little bit for a clean finish.
Finger Suit press-on nails and glue nails are created for one-time use only.
Therefore, we suggest you do not reuse them as the nail tips may have been damaged during the process of removal.
Unfortunately, the press-on nails can get damaged in the process of shortening the length with a nail clipper or a nail file. Therefore, we suggest you use the press-on nails in the form that they were first provided. You may still use the nail file to create a clean and nice finish at the edges.
FINGER SUIT press-on nails last 5-7 days. It is highly recommended to remove within 7 days after application.
Glue nails also last 5-7 days. Although they may last longer, we suggest that you remove them within 2 weeks in order to keep your nails healthy and in good condition.
Please understand that the duration can vary depending on the individual's nail curve or circumstances.
Therefore, thoroughly wipe your nails with the prep pad to remove all residues on your nails before application. This prep process makes a huge difference in the result.
Tips for enhancing adhesion:
1. Push back your cuticles before application
2. Wipe out all residues such as moisture and oil using the prep pad.
3. Choose a size a little smaller than the actual nails, and firmly press the tip on all sides.
4. Try bending the pieces to make them more flexible and to fit your nail curve.
5. Avoid using any lotion or come in contact with water at least for 1-2 hours after application.
Yes. If you feel like it needs more stability, you may use it on both glue nails and non-glue nails (press-ons) of Finger Suit.
However, please keep in mind that we are not responsible for the falling off issues/defectiveness for using your personal glue.
Press-ons: Apply 1-2 drops of remover on the edges, and gently lift the edges with a wooden stick.
Then, apply few more drops into the gaps, and carefully lift off the whole tip.
Glue nails: Please use a glue-exclusive nail remover, as our original Easy-off Remover will not work on the glue nails. A tip would be to keep your fingers in warm water before peeling off the nail tips.
*It is highly recommended using FINGER SUIT Easy-off Remover on the press-on nails, for gentle and mild removal without any nail damage.
For more information about HOW-TO, please visit: 👇
The shelf life of the glue is 3 months from its first use.
However, it can be used as long as it does not get hardened or dry.
The process of joining the FINGER SUIT rewards program is simple.
Create an account with one of the login options, and you are set to receive points & Redeem them for cashback.
Check the "rewards" widget at the left bottom of the website and you will be able to check your total rewards and find the referral link as well.
You will earn points in various ways of joining membership, writing reviews, making purchases, following official SNS accounts and so much more!
Visit the REWARDS page to check out more ways to earn points.
*NOTE: Points you earn are valid for a year.
First, you will earn points for creating an account.
After you sign up to our program, you will receive 1 point per $10 spent on every single purchase you make.
To learn more about the specific information on this, please check out the Rewards page.
After logging in to your account, please click the rewards icon on the left bottom of the page.
There, you will be able to check your rewards and refer your friends.
Please refer to the Rewards page for more details on how to earn and use your rewards.
If you see any errors and issues, please contact us via email@example.com.
Once you redeem the points for a discount code and click the “apply” button, the code will automatically be applied to your cart.
If you lost it and wish to copy or find the code again, please check your email as the code should have been sent to your email as well.
For more support, please contact us at firstname.lastname@example.org
Please share your FINGER SUIT moment! We will select the top 5 reviews every week and give discount codes to the selected ones. Please check out more information on the Reviews pages.
If you write a photo review, you are more likely to be selected as the top 5 reviews of the week.
1st place : 1 Free Press-On Nail
2nd – 5th Place : 10% discount code
There are two ways: E-mail and an Official Website.
1) E-mail: You can simply write a review by replying to the email with the title [we’d love to hear your feedback!].
You will receive an email within 7 days after our products are delivered.
2) Official Website: You can post the review on the purchased product page on our website.
Any reviews submitted via the form may be posted to the fingersuit.com review page or used in FINGER SUIT marketing by FINGER SUIT’s Terms of services.
FINGER SUIT and its trusted third parties will use your information to publish and manage your review and for research and analytics. For further information on how we treat your data, please see our Terms of Services, too. Thanks!
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